FAQ — Frequently Asked Questions

 

What is the delivery timeframe?

Orders are processed within 2 business days. Delivery typically takes 7 to 20 business days depending on your location and chosen shipping method. You will receive a tracking number by email as soon as your order is dispatched.

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What payment methods do you accept?

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We accept credit and debit cards (Visa, Mastercard, American Express), PayPal and other options available at checkout. All transactions are protected by SSL encryption.

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Can I exchange or return a product?

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Yes! You have up to 14 days after receiving your order to request an exchange or return. The product must be unused and in its original packaging. Contact us at supportvantyxmt@gmail.com to start the process.

How do I track my order?

After dispatch, you will receive an email with your tracking number. Simply visit the carrier's website with the code to follow your order in real time. You can also check your order status under My Orders in your account.

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Do products come with a warranty?

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Yes. All products come with a 30-day warranty against manufacturing defects. If you notice any issue, please contact us at supportvantyxmt@gmail.com with a photo or video of the defect.